Frequently Asked Questions
Find Answers To Common Questions About Our Products, Orders, Shipping, Returns And More
General Questions
-
What is Studio Blank?
Studio Blank is a clothing brand that focuses on minimalistic design and everyday wear. We create simple, stylish pieces that fit seamlessly into any wardrobe.
-
Where do you ship from?
Our products are fulfilled by Gelato and shipped from their facilities closest to your location to ensure faster delivery. This includes locations in Australia, Europe, and the U.S.
-
Do you have a physical store?
No, Studio Blank is an online-only store. This allows us to offer a wider range of products without the overhead costs of a physical shop.
Shipping & Delivery
-
How long does shipping take?
Shipping times vary based on location and product availability. Standard shipping typically takes 7-10 days for most regions. Due to print-on-demand processing, some orders may take longer.
-
How much does shipping cost?
Shipping costs are calculated at checkout based on your location and order size. We aim to keep shipping fees as low as possible.
-
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking link. If you don’t receive it, check your spam folder or contact us for assistance.
Returns & Refunds
-
What is your return policy?
Since our products are printed on demand, we only accept returns for defective or incorrect items. If there’s an issue with your order, contact us within 14 days of receiving your item.
-
How do I request a refund?
If your product arrives damaged or incorrect, please email us at blankstudio76@gmail.com with photos of the issue, and we’ll process a replacement or refund.
-
What if I receive a damaged product?
We take product quality seriously. If your item arrives damaged, contact us with photos, and we’ll arrange a replacement or refund.
Orders & Payments
-
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods displayed at checkout.
-
Can I cancel or change my order?
Orders are processed quickly after purchase. If you need to make changes, contact us immediately. Once an order is in production, we cannot modify or cancel it.
-
Why was my payment declined?
If your payment is declined, try another payment method or check with your bank. Ensure that your billing information matches what is registered with your payment provider.
Products & Sizing
-
How do I choose the right size?
Each product page includes a size guide. We recommend checking measurements carefully before purchasing.
-
What materials are your clothes made from?
Our clothing is made from high-quality materials such as cotton, polyester blends, and sustainable fabrics, depending on the product. Details are provided on each product page.
-
How should I care for my items?
For best results, machine wash cold and tumble dry on low or air dry. Avoid bleach and high heat to preserve the fabric and prints.
Custom & Print Products
-
Can I customize an order?
At this time, we do not offer direct customizations. However, we are exploring custom order options in the future
-
How do print-on-demand products work?
Each item is made to order, which means it is printed and shipped only after you place an order. This reduces waste and ensures exclusive designs.
-
Why does my order take longer to arrive?
Since our products are printed on demand, production time adds to shipping time. We appreciate your patience while we create and ship your unique item!